Sales & Customer Care
The needs and satisfaction of each customer are very important to us. If you have any questions, need assistance with purchasing a new system or are intersted in our services, please call our sales department.Ask for Claire or Ashlie for fast and personalised service.
- Tel: (246) 430-0306
- Fax: (246) 228-3959
- Email: firstname.lastname@example.org
Or contact our Sales & Marketing Manager, Sheena Brereton at +1246 430-0306 or on her cell +1246 253-4578 or you can email her at email@example.com
We at Tropical Computers Ltd, offer after sales support on all our equipment. If you are experiencing difficulty, or are not fully satisfied with your product, please contact our Technical Support department. Our rapid and efficient response to your problem will ensure you spend less time waiting and more time working!
Ask for Mark or Carlos for fast and personalised service.
- Tel: (246) 435-2014
- Fax: (246) 228-3959
- Email: firstname.lastname@example.org
Service Response Times
These are service objectives, not guarantees.
We provide service from 8:30 a.m. to 5:00 p.m., Monday through Friday and from 9am to 1pm on Saturdays.
- 4 hour
Arrive at your location within four business hours after problem determination is completed. If after 1:00 p.m. it is determined that onsite service is required, you can expect the service technician to arrive the morning of the following business day. For non -critical service requests, a service technician will arrive by the end of the following business day
- Next Business Day
Arrive at your location on the business day after we receive your call, following problem determination.
Types of Service
- Onsite Repairs
A service technician will come to your location for equipment repair.
- Store repairs
A service technician will pick up the failed equipment and deliver it to our repair centre. Our objective is to repair it within 24 hours of arrival. Machines arriving at the repair centre in the morning are scheduled to be repaired and delivered to the customer on the same day.
- Onsite Exchange
A service technician will deliver a replacement system to you in exchange for your failed machine, and uninstall the failed machine and install the replacement machine. Dell will ship the replacement system within a week after the replacement system is received by them. All shipping and handling is paid for by the customer
- No charges are applicable for the provision of the above on-site services during the warranty period, except if the problem is caused by the failure of the client to observe the conditions of the warranty.
- It should be noted also that if the problem is determined to a software-related problem, standard billing rates will apply.